Customers placing orders online unconditionally and fully accept our general terms and conditions as stated below. Each order sent constitutes the client's contract proposal. To order products for sale on this site you must be of legal age.

SHIPMENT

Shipping costs in UK, by GLS courier, are:-

  • - Free of charge for all orders above £ 50
  • - from € 16,71 for all orders below £ 50

Different prices apply to international deliveries according to final destination. Please send us an email for an accurate quotation clearly indicating the delivery place. Shipment of goods will take place 3 working days (Saturday and festive days excluded) from receipt of payment except for unavailability of products. Delivery is generally via courier within 24/48 hours.

PAYMENT

Payment can be processed in the following ways:

  • - Paypal
  • - Credit Card 
  • - Bank Transfer to the following bank account:

L’Olea Biocosmesi di DI CIENZO MARIANTONIETTA INTESA SANPAOLO – FILIALE DI CAMPOBASSO Piazza Gabriele Pepe, 40 – 86100 CAMPOBASSO IBAN: IT12X0306903805100000005778

PRIVACY

According to the legislative decree 30th June 2003, n. 196, we inform you that the personal data entered will be processed for commercial purposes of direct sales, promotions, management, statistics and that will not be disclosed. The owner of the database is L'Olea Biocosmesi Via Baroni n ° 4 - 86030 Castelbottaccio (CB); VAT No. 00959250705

DELIVERY

Delivery will be by express courier (delivery within 24/48 hours) and shipping within 3 days of receipt of products.

Clearly indicate the exact address for delivery of goods.

We recommend to indicate an address where someone would always be available to collect the goods; we also advise to indicate a telephone number which will use, should there be issues in delivering the goods. Please always check that all received boxes are not wet or damaged. Should this be the case, please state “accepted under reserve”. Only in this way we can ask for a refund for all damaged goods.

PACKAGING

Packaging of all products for shipping will be carried out with the utmost care. Should you notice any anomalies, please let us know at info@lolea.it.

PRICES

All prices shown on the site are VAT included for all private customers. For retailers, the price will be negotiated separately, by email or by phone.

PAYMENTS

All products supplied must be paid by Paypal and or Advance Bank Transfer, unless different conditions have been agreed in writing with L'Olea Biocosmesi.

INVOICING

Orders are not subject to issuing an invoice. A Shipping Document will be released and hand delivered or included in the package. The Shipping Document, if complete with reason for selling goods and details of all fees, replaces the fiscal receipt. Should an invoice be necessary, it should be requested before closing the order.

ORDERS

Orders will be accepted in writing via email or via our e-commerce website. A confirmation email will be sent upon confirming the ordered with all details of the order. Should the products ordered be out of stock or should the delivery details be incomplete, we will contact you via email of phone. All orders can be sent via email to a info@lolea.it detailing names of all desired products, quantities, preferred method of payment and delivery address and telephone number.

DELAYS

Our products are hand made by our company and in small quantities to guarantee high quality and to avoid unnecessary and deleterious storage in the warehouse. Therefore, being the products “freshly” made it could happen that for different reasons linked to work load, lack of availability of certain ingredients or causes not dependant on us, the delivery might be delayed.

PROPERTY AND RISK

Goods are shipped according to Free Port regulations, insured with costs in invoice; should goods be shipped according to FOB Destination regulations, upon the customer’s request, the customer will bear all connected risks from when the goods are handed to the designated carrier. Upon delivery of goods the customer will have to ascertain that all goods are received in good condition and the quantities correspond to what is reported in the transport documentation. Should any discrepancies be noticed, these should be noted on the transport document and communicated to L’Olea Biocosmesi. All goods are to be verified within seven days from delivery even if all packaging is intact. Any hidden defect will have to be reported in writing. All claims put forward after seven days will not be taken into account. The customer takes responsibility for all that is stated in each statement.

RIGHT OF WITHDRAWAL

Based on the Legislative Decree n. 21 of 21 February 2014, the consumer can revoke his order within 14 calendar days from the moment of receipt of the goods, without having to provide any reasons. All costs for returning the products are borne by the customer. To exercise this right, a written communication is required at one of the following addresses:

  • - Email: info@lolea.it
  • - Raccomandata con ricevuta di ritorno:

L’Olea Biocosmesdi Via Baroni n° 4 – 86030 Castelbottaccio (CB)

- Fax: 0874.1862447 Stating:

  • a) invoice number
  • b) description and the quantity of returned products, in case of partial withdrawal
  • c) Bank details to process the necessary refund

Returning products: all products to be returned must be sent to the following address:

L’Olea Biocosmesdi Via Baroni n° 4 – 86030 Castelbottaccio (CB)

Goods must be returned within 14 calendar days from the date in which the decision to withdraw is communicated. Olea Biocosmesi must refund to the customer all payments received within 14 days from the date of communication of withdrawal, possibly including all delivery costs using the same payment methods used by the customer or ,alternatively , by other methods specified in the declaration of Withdrawal . Olea Biocosmesi may withhold refunds of all payments until goods are received. Purchased good must be returned intact and in the original packaging complete in all its parts.

JURISDICTION

In the event of disputes between the parties, the conciliatory procedures will be under the responsibility of the Court of Campobasso.